1. Introduction
Royal TrustFunds is committed to protecting the privacy and confidentiality of all user data. This Privacy Policy explains how we collect, use, store, and safeguard personal information when clients use our services, including chargebacks, scam recovery, and refunds. By using our platform, you agree to the terms outlined in this policy.
2. Information We Collect
We collect personal and financial information necessary to deliver our services securely and effectively. This may include full name, contact details, government-issued identification, proof of address, financial records, case-related documentation, IP address, device information, and any other relevant data provided during service engagement.
3. How We Use Your Information
Information is used solely for legitimate purposes related to service delivery. These purposes include verifying identity, conducting KYC and AML checks, processing cases, communicating with banks and authorities, complying with legal obligations, improving service quality, and protecting users from fraud or unauthorized access.
4. Data Storage and Security
All user data is stored using secure infrastructure with encryption protocols and strict access controls. Information is handled only by authorized personnel and is protected in accordance with global data protection standards. Security measures are regularly reviewed and updated to ensure ongoing protection.
5. Sharing of Information
Information may be shared with financial institutions, legal authorities, and trusted service providers when necessary to complete the service or comply with applicable laws. All third parties are required to uphold strict confidentiality and data protection standards. We do not sell or disclose user information for marketing or unrelated purposes.
6. Your Rights
Users have the right to access, update, correct, or delete their personal information, subject to legal and operational limitations. Requests can be submitted through our official contact channels. Users may also object to or restrict certain types of data processing in accordance with applicable privacy laws.
7. Cookies and Tracking
Our platform may use cookies and similar technologies to improve performance, gather usage analytics, and provide a more secure experience. Users can control cookie preferences through browser settings, though disabling cookies may limit platform functionality.
8. Retention of Data
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or regulatory obligations. Once no longer needed, data is securely deleted or anonymized to prevent unauthorized access or use.
9. Updates to This Policy
This policy may be reviewed and updated periodically to reflect changes in services, regulations, or data handling practices. Continued use of the platform following updates constitutes acceptance of the revised terms.
10. Contact Us
For questions or concerns regarding this Privacy Policy or your data rights, please contact our compliance team using the official Royal TrustFunds support channels listed on our website.